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Delivery: usually 2-4 working days (if ordered before 1000). NEXT DAY / EXPRESS DELIVERY option available for a small additional fee. FREE standard delivery included* (see our delivery zones)
Delivery of heavy and bulky items such as paving, are delivered to kerbside on a large vehicle with tail-lift offloading. You MUST tell us at time of ordering if this vehicle is too large. We may occasionally be able to offer a smaller vehicle at extra cost on request.
The roads to your address must have a hard surface and be accessible by a large delivery vehicle. The route and your delivery location must be free from obstacles such as overhanging trees or cables.
Your delivery point must be flat, level and a hard surface such as concrete or tarmac. Grass, earth and gravel are NOT suitable surfaces. Delivery is made to kerbside only using a manual pump truck.
Inspect your goods upon delivery and record details of any obvious damages on the driver's documentation. In most cases, even if there are a few breakages, it is best to accept the delivery.
All paving pallets are heavy and sizeable. Once delivered, you will be responsible for moving the goods. Always ensure pallets are opened at the top, NOT the sides and remove the goods evenly from the centre of the pack to prevent tipping.
Although we do not use hi-ab (crane) or moffett (mini-forklift) deliveries as standard, we always attempt to upgrade larger orders to this type of vehicle when possible. Please contact us for further information.
Please contact us if you have any concerns regarding delivery. Refer to our contract terms for further details.
Delivery charges are already included in the price of the goods to all of the areas shown in the YELLOW zone on the map. In the BLUE and RED zones, a top-up delivery surcharge applies on certain products.
Postcodes: AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LE, LN, LS, LU, M, ME, MK, NE, NP, NG, N, NN, NR, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, ST, SS, SW, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO
Postcodes: CA, CF, DG, DT, EH, EX, G, KA, LD, LL, ML, PL, SA, SY, TA, TD, TQ. (Some exceptions apply)
Postcodes: AB, DD, FK, IV, KY, PA, PH, TR. (Some exceptions apply)
Please contact us for prices to other areas. We would be pleased to quote on overseas deliveries if required.
With most orders of paving, stone, composts, bark and rubber, delivery takes around 2-4 working days, based upon your order being placed before lunchtime on a working day.
Turf and sedum arrive the following day as the product is cut fresh on the morning of dispatch, so let us know when you need it and we will arrange to have the goods cut and delivered overnight to ensure they stay freshGarden buildings and structures range from around 7-30 working days.
All products on our website show an indicative delivery schedule, so it's best to refer to this for more product specific information.
Yes! We offer several different delivery options on most of our products to suit even the tightest of schedules!
Please find below the various options, their prices and the cut-off times for ordering:
Whilst we will make every effort to deliver in accordance with any booked delivery service and 99% of deliveries will arrive on time, we cannot guarantee a delivery schedule and any failure to deliver on a specified day or time will not be a breach of contract. Will will be unable to offer any compensation or cover any direct costs of delays by our third-party haulier. Do not arrange for your contractor or any equipment hire until your goods have arrived and been checked.
Unless you have already opted for a premium delivery on a specified day, we will make every effort to prebook all orders for large items with you once they reach your local delivery depot. You will only hear from the delivery company once your goods have travelled through the delivery network to arrive with the depot closest to you and this may take a couple of days following the day you placed your order.
Do not worry if you do not hear anything for a few days as the delivery day is usually only booked once the local depot to you commences scheduling.
Our trusted hauliers will usually deliver anytime between 8am and 6pm on your chosen delivery day. Some of our hauliers will provide tracking, however some of them do not, so unfortunately, we can never guarantee an exact time.
If you prefer, there is always the option to upgrade your delivery to an AM service, for an additional charge if this is more convenient for you.
Do I need to be in?
We do advise that you or a representative are on site upon arrival of delivery just in case the driver experiences any difficulties finding or accessing your property. This way the problem can quickly be resolved at the time instead of the driver potentially having to come back on a different day which will incur costly re-delivery charges.
In saying this, it is not mandatory that you are home for delivery and we can request your goods are left without signature if preferred. It is important to note however, that goods are left entirely at your own risk and we advise you to check your delivered items and report any problems to us as soon as possible, but within a maximum of 7 days. If the driver encounters any problems accessing your property or leaving the goods in a safe position whilst you are not at home, he/she may choose to abort the delivery and redelivery arrangements will be at your cost. In all cases, the driver will need to offload the goods from the vehicle quickly and soon after arriving at your property. Any delays preventing him/her from doing so will incur costs for waiting.
Will the driver require assistance?
More often than not, the driver will manage the delivery without a hitch. However in some circumstances, the driver will need assistance. For example:
As a general rule, all large goods produced by the same company/ brand will arrive as one delivery and goods from different companies will arrive separately. Small items such as sealants, paints and mortar products will always be sent out separately on a smaller courier service.
Don’t panic though, if there are parts of your order that are due to come separately, we will always aim to let you know.
Yes, it is best to open the plastic wrap and examine the goods prior to signing your acceptance of them arriving in a satisfactory condition. If you have damages, ensure this is recorded on the driver's docket / device and report to us immediately. If you are unable to check the goods whilst the driver waits, please sign as 'possible damage'.
Due to the nature of the goods and the distance they have travelled, you may encounter a couple of broken slabs. In the majority of cases, these may be used for the smaller cut pieces you will need for your project. It is usual practice to allow 10% extra over and above your calculated requirements for the project and this allows for offcuts. In the majority of cases, any broken slabs will be part of this 10% calculation. If you have a large quantity of breakages, please notify us within 7 days following delivery via email and with clear photographic evidence, ideally showing the goods damaged within their packaging. We will look to replace or refund you for the damages.
As standard, your goods will be delivered kerbside (on the road adjaent to the kerb). The driver at his discretion and with your permission, may attempt to move the goods closer to your property. In all cases, the ground must be level and firm such as tarmac or concrete.
For larger orders it may be possible for delivery to be made on a vehicle with crane or mini-forklift which will often enable offloading onto your property. We will discuss this with you if it is a feasible option.
No, smaller items such as jointing compound or sealer will come by a standard courier service van. Some items such as base aggregates (sharp sand, cement etc) will arrive on a vehicle with crane offload.
All paving products sold by Paving Superstore are tested and conform to UKCA standards and hold a Declaration of Performance Certificate. This sets us aside from many other websites and guarantees you are buying a quality product designed to last. Let us tell you a bit more:
Strict EU regulations were introduced in 2013 to ensure all paving sold in the UK meets the minimum standards set out under European standards EN1341 (flagstones), EN1342 (setts) and EN1343 (kerbs), however MOST companies selling paving online DO NOT adhere to these legal requirements as it is not heavily policed by Trading Standards. ALL paving products sold by Paving Superstore are manufactured by leading brands and DO meet these standards. All products are CE marked / UKCA / UKAS accredited. UKAS is the National Accreditation body for the United Kingdom appointed by the government to ensure products meet the high standards needed to attain certification. All products also hold a valid Declaration of Performance certificate which details the tests and results for each of the necessary criteria which guarantees you that the products we sell are fit for purpose.
Test Process
The water absorption test measures the amount of water a stone can hold when fully saturated. This is expressed as a percentage of the total weight. So, a result of 1% means that when fully saturated, 1% of a stone’s weight will be water. As a guide, paving such as porcelain is usually less than 0.5% porosity, granite is around 0.5%, sandstone and limestone are in the region of 1-3% and concrete, 6%
Why is this important?
This is an indicator to how quickly stains will soak in and how quickly a stone will look dirty. The lower the number, the better it will deal with staining. Obviously other factors such as colour and texture will also play a part in the likelihood of staining. High levels of water absorption are also associated with increased algae growth which is known to be a problem with poor quality stone as this is often more porous as a result of it being an inferior standard.
Frost resistance testing is called the Freeze/ Thaw test and is conducted by repeatedly freezing the paving to -40 Fahrenheit and then thawing it, before repeating the cycle again. During this process the paving will lose some of its flexibility and the key to good quality paving is that it does not lose a high level of resilience during the test cycle. Losses in Mpa should not exceed 5 Mpa
with very low temperatures. Paving which is overly porous will crack in frost and it is essential that paving is tested to the above standard to be sure it can cope in all weathers.
The ‘flexural strength’ test shows how much bending a paving unit can be put under before it breaks. This is an important test measurement for paving, but not really for setts or blocks as they are not large enough to bend. The test data is normally expressed in mega pascals (Mpa) with higher numbers being better. A typical measurement with sandstone is over 13 Mpa, concrete 5 Mpa and porcelain is often over 40 Mpa
The flexural strength is important as it ensures the paving is not overly brittle which would cause difficulties when handling and laying.
The ‘compressive strength’ test shows how much a stone can be squashed before it breaks. This is most important for setts and blocks as these are often used on driveways. It’s expressed in mega pascals (Mpa) with higher numbers being better.
The compressive strength rating is important when deciding on stone suitable for a driveway or commercial setting where excessive weight will be applied to the paving. Paving that does not pass the required standard will not support any excessive loading.
Slip resistance testing is a complex and varied area however the two main tests for domestic paving are either the pendulum test (PTV) or the ramp test (R rating). With the pendulum test, a pendulum is swung over the surface of the stone which will slow it down. The rougher the surface, the more it will slow the pendulum and the higher the value (PTV). It is tested both wet and dry. The lowest permitted value for external use when wet is 36.
The ramp test (R rating) is often used for porcelain paving and this is conducted using a ramp which is gradually raised. Oil is applied to the ramp and a test person walks onto the ramp wearing boots. The measurement is taken from the point at which they slip. R11 is the rating usually applied to porcelain paving and this is equivalent to the value of 34 to 51 in the PTV test data (pendulum test value).
Ensuring paving has good slip resistant qualities is important for outdoor usage, especially when used by children or elderly people. There is no point installing stone that does not meet the specified criteria for outdoor surfaces as it will be dangerous and not at all suited to purpose.
The following table shows the slip test data ratings for both test types and the recommended usage for paving conforming to each result.
Further to stringent test procedures, all paving sold through Paving Superstore is ethically sourced with all manufacturers belonging to the Ethical Trading Initiative or alternative schemes. This promises that:
Please ensure you only buy ethically sourced natural stone
Mon-Fri 9am-5pm
0800 002 9910
Many can be priced and ordered on our website. Here's how:
Other products can still be split down for you, but cannot be calculated online. For these, follow the on-screen prompts. In summary:
If you need any assistance, then please give us a call on 0800 002 9910 or contact us here
Pay simply by debit or credit card including Mastercard, Visa, Amex and ApplePay.
Select this option to receive a manual invoice for payment by card, BACS or cheque
Looking to order a large quantity of products? We typically say orders over 10 packs are classed as a bulk Order. If you would like a bulk quote, its simple and easy to do with our online Quote Request System. Simply follow the below steps and your quote will be compiled by one of dedicated team members.
Once we have received your quote we will be in touch to give you a price, this will come via email. If you are happy with the quote, let us know via email and we will approve the quote for you. Then you can log into your online account through our website and pay for your quote there and then. If you would also like to see the progress of your quote that can also be seen within your online account.
Looking for a price on a product which says POA. Its simple and easy to do with our online Quote Request System. Simply follow the below steps and your quote will be compiled by one of our dedicated team members.
Paving Superstore Italiano Pure range is designed to give a travertine effect whilst being a low maintenance porcelain.
Borgogna is a light buff colour with cream and beige mottling.
Specialising in the supply of natural stone paving and facilitating the use of stone throughout the landscape and construction industries for 30 years, and now also offering many more products for garden and landscaping. Paving Superstore products are sourced directly from the best producers in the UK and overseas. Much of our paving is used in commercial settings such as town centres, public parks and shopping malls, but is now available for use in the domestic market for beautiful gardens. Our buildings and garden features are built by experts offering high quality products that conform to safety regulations and expected standards. All aggregate conforms to BS EN933-1 in regards to sieve test dimensions. All paving is CE marked with relevant declaration of performance supporting documents to guarantee suitability in the UK
Porcelain and Vitrified Description:
Porcelain and vitrified paving is a manmade paving material, constructed from naturally occurring kaolin clay materials and minerals such as quartz and feldspar which is then pressed into moulds under high pressure to create uniform tiles. The tiles are then dried to remove any excess moisture. The tiles are fired at 1200 Celsius to offer an extremely hard-wearing and low-maintenance paving product suited to both indoor and outdoor applications. Once the tiles have been fired, they may be treated with a variety of finishes, such patterns and designs to create different looks and textures.
Porcelain paving is incredibly strong and resistant to wear and tear. It can withstand heavy foot traffic, harsh weather conditions, and even freeze-thaw cycles without cracking or fading. Its low water absorbancy means it attracts very little residue or algae and is stain and fade resistant, however regular gentle brushing and general maintenance is requied to remove surface grime and dirt. Vitrified products are lightly textured to improve slip resistance and the dimensions are more accurate than those seen with natural stone paving. Porcelain paving comes in a wide range of colours, textures, and finishes, making it easy to find the perfect match for any design scheme. It can be made to look like natural stone, wood, or other materials, without the maintenance requirements or expense of those materials.
Porcelain and Vitrified Colours:
The colours of this porcelain are uniform with a subtle, evenly distributed variation in accordance with the precise design of the product. Many of the products are designed to have a similar appearance to natural stone, wood or mosaic tiles although other designs are very plain coloured.
Technical Terminology with Porcelain Paving:
Edge Finish:
Rectified: With porcelain paving, the accuracy of the dimensional tolerances depend on whether the paving is 'Rectified' or 'Non Rectified'. With rectified paving, it is cut to size after firing in the kiln meaning there will a smaller tolerance between the size of individual paving slabs within the batch. This tolerance may be up to 2mm +/-.
The actual slab dimensions are nominal and can be smaller than the stated measurements by up to 5mm, however the variations between slabs will only be 2mm +/-. It is best practice to use the same batch number when laying porcelain paving as this will ensure the variation in sizes between the slabs is minimal.
Non Rectified: With porcelain paving, the accuracy of the dimensional tolerances depend on whether the paving is 'Rectified' or 'Non Rectified'. With non rectified paving, it is cut to size prior to firing in the kiln and may expand or contract during firing.
As a result, the dimensional differences between each paving slab may be up to 5mm +/- and jointing allowances will need to be gauged accordingly. It is also important to note that slab sizes are nominal and may be up to 5mm smaller than those stated. It is best practice to use the same batch number when laying porcelain paving as this will ensure the variation in sizes between the slabs is minimal.
Body Colour:
Full Bodied: With full bodied porcelain, the colour of the 'biscuit' layer or body of the stone is made in the same colour as the uppermost face. Should a chip appear on the surface of the stone, the underneath layer showing though would be a good match to the uppermost face, although would not have the same pattern, if applicable. It is also preferable to use full bodied porcelain paving where an exposed edge is required, such as when bullnosing an edge as some porcelain will have a central vein running horizontally through the stone which is often more visible on Colour Bodied stone than Full Bodied porcelain.
Colour Bodied: With colour bodied stone, the colour of the 'biscuit' layer or body of the stone is a similar tone to the uppermost face. This is beneficial only if surface damage were to occur, as any surface chips showing the underneath layers of stone would be a similar tone to the uppermost face.
Important Installation Information:
To find out more about porcelain paving, see our helpful video on how porcelain paving is made:
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Porcelain and Vitrified Characteristics:
Porcelain and vitrified products are manufactured from naturally occurring aggregates, cement and binders, all of which are subject to colour and texture variation. Sizes are nominal and may vary and there may be dimensional tolerances affecting size and thickness in accordance with British Standards. With larger size pavers and especially linear styles, bowing may occur. It is recommended to install using crossover intervals of a third instead of a half. Variation in colour and dimension may occur between batches of the same stone, although this type of material is relatively consistent in colour tone. Some manufacturers include the pointing allowance in the individual slab sizes whereas others include the pointing allowance in the overall pack coverage and as with all paving materials, dimensional variances may occur. The product images shown are as accurate as photographic processes allow and may appear differently in accordance with lighting conditions and screen calibration in addition to the natural variation occurring between batches. Images may not be a true representation of a particular product size, use or laying pattern. Descriptions provided offer a combination of the manufacturer's and our own opinion of the product's features.
This paving has a low amount of colour and shading variation present within the range
During tests, this paving absorbs less than 0.09% water when fully saturated. The lower the water absorption, the lower the risk of algae growth and staining. By comparison, concrete paving has an average water absorption of 6% and natural stone, 1-2%
During testing, this paving showed flexural strength of 45 Mpa. The flexural strength value shows how much bending stress a paving unit can be put under before it breaks and the higher the number, the stronger the paving. By comparison, concrete paving has an average flexural strength of 5 Mpa
During a repeated test cycle of freezing and thawing, this paving did not lose strength. This result demonstrates excellent paving resilience
This paving has a slip resistance rating of R11. This rating means the surface is slip-tested for use on flat ground when wearing footwear in both wet and dry conditions, indoors and outside
This paving is classified as 'rectified' meaning it is cut to size subsequent to firing in the kiln and as a result, it has minimal dimensional tolerances between individual slabs of up to 2mm +/- . Jointing allowances should be gauged accordingly. Note, slab sizes quoted are nominal and work sizes are often up to 5mm smaller than those stated
This paving is 'full-bodied' meaning it is vitrified throughout and the body colour is made specifically for this product to tone in with the upper face. This is important as if surface damage were to occur, the colour of the under layer will be a similar shade
Some vitrified paving has an occasional central vein running horizontally through the body of the stone which is more prominent when the stone is cut. It is therefore recommended that a cut edge is not used for very specific applications where an exposed edge is required such as bullnosed steps
