JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.
Popular Searches
Recent Searches
We have teamed up with Klarna to offer our customers different options of Finance, find out more of what Klarna can offer you.
Delivery of heavy and bulky items such as paving, are delivered to kerbside on a large vehicle with tail-lift offloading. You MUST tell us at time of ordering if this vehicle is too large. We may occasionally be able to offer a smaller vehicle at extra cost on request.
The roads to your address must have a hard surface and be accessible by a large delivery vehicle. The route and your delivery location must be free from obstacles such as overhanging trees or cables.
Your delivery point must be flat, level and a hard surface such as concrete or tarmac. Grass, earth and gravel are NOT suitable surfaces. Delivery is made to kerbside only using a manual pump truck.
Inspect your goods upon delivery and record details of any obvious damages on the driver's documentation. In most cases, even if there are a few breakages, it is best to accept the delivery.
All paving pallets are heavy and sizeable. Once delivered, you will be responsible for moving the goods. Always ensure pallets are opened at the top, NOT the sides and remove the goods evenly from the centre of the pack to prevent tipping.
Although we do not use hi-ab (crane) or moffett (mini-forklift) deliveries as standard, we always attempt to upgrade larger orders to this type of vehicle when possible. Please contact us for further information.
Delivery charges are already included in the price of the goods to all of the areas shown in the YELLOW zone on the map. In the BLUE and RED zones, a top-up delivery surcharge applies on certain products.
Postcodes: AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LE, LN, LS, LU, M, ME, MK, NE, NP, NG, N, NN, NR, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, ST, SS, SW, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO
Postcodes: CA, CF, DG, DT, EH, EX, G, KA, LD, LL, ML, PL, SA, SY, TA, TD, TQ. (Some exceptions apply)
Postcodes: AB, DD, FK, IV, KY, PA, PH, TR. (Some exceptions apply)
Please contact us for prices to other areas. We would be pleased to quote on overseas deliveries if required.
With most orders of paving, stone, composts, bark and rubber, delivery timescales are advised on individual product pages, based upon your order being placed before lunchtime on a working day.
Turf and sedum arrive the following day as the product is cut fresh on the morning of dispatch, so let us know when you need it and we will arrange to have the goods cut and delivered overnight to ensure they stay fresh. Garden buildings and structures range from around 7-30 working days.
All products on our website show an indicative delivery schedule, so it's best to refer to this for more product specific information.
Yes! We offer several different delivery options on most of our products to suit even the tightest of schedules!
Please find below the various options, their prices and the cut-off times for ordering:
Whilst we will make every effort to deliver in accordance with any booked delivery service and 99% of deliveries will arrive on time, we cannot guarantee a delivery schedule and any failure to deliver on a specified day or time will not be a breach of contract. Will will be unable to offer any compensation or cover any direct costs of delays by our third-party haulier. Do not arrange for your contractor or any equipment hire until your goods have arrived and been checked.
Unless you have already opted for a premium delivery on a specified day, we will make every effort to prebook all orders for large items with you once they reach your local delivery depot. You will only hear from the delivery company once your goods have travelled through the delivery network to arrive with the depot closest to you and this may take a couple of days following the day you placed your order.
Do not worry if you do not hear anything for a few days as the delivery day is usually only booked once the local depot to you commences scheduling.
Our trusted hauliers will usually deliver anytime between 8am and 6pm on your chosen delivery day. Some of our hauliers will provide tracking, however some of them do not, so unfortunately, we can never guarantee an exact time.
If you prefer, there is always the option to upgrade your delivery to an AM service, for an additional charge if this is more convenient for you.
Do I need to be in?
We do advise that you or a representative are on site upon arrival of delivery just in case the driver experiences any difficulties finding or accessing your property. This way the problem can quickly be resolved at the time instead of the driver potentially having to come back on a different day which will incur costly re-delivery charges.
In saying this, it is not mandatory that you are home for delivery and we can request your goods are left without signature if preferred. It is important to note however, that goods are left entirely at your own risk and we advise you to check your delivered items and report any problems to us as soon as possible, but within a maximum of 7 days. If the driver encounters any problems accessing your property or leaving the goods in a safe position whilst you are not at home, he/she may choose to abort the delivery and redelivery arrangements will be at your cost. In all cases, the driver will need to offload the goods from the vehicle quickly and soon after arriving at your property. Any delays preventing him/her from doing so will incur costs for waiting.
Will the driver require assistance?
More often than not, the driver will manage the delivery without a hitch. However in some circumstances, the driver will need assistance. For example:
As a general rule, all large goods produced by the same company/ brand will arrive as one delivery and goods from different companies will arrive separately. Small items such as sealants, paints and mortar products will always be sent out separately on a smaller courier service.
Don’t panic though, if there are parts of your order that are due to come separately, we will always aim to let you know.
Yes, it is best to open the plastic wrap and examine the goods prior to signing your acceptance of them arriving in a satisfactory condition. If you have damages, ensure this is recorded on the driver's docket / device and report to us immediately. If you are unable to check the goods whilst the driver waits, please sign as 'possible damage'.
Due to the nature of the goods and the distance they have travelled, you may encounter a couple of broken slabs. In the majority of cases, these may be used for the smaller cut pieces you will need for your project. It is usual practice to allow 10% extra over and above your calculated requirements for the project and this allows for offcuts. In the majority of cases, any broken slabs will be part of this 10% calculation. If you have a large quantity of breakages, please notify us within 7 days following delivery via email and with clear photographic evidence, ideally showing the goods damaged within their packaging. We will look to replace or refund you for the damages.
As standard, your goods will be delivered kerbside (on the road adjacent to the kerb). The driver at his discretion and with your permission, may attempt to move the goods closer to your property. In all cases, the ground must be level and firm such as tarmac or concrete.
For larger orders it may be possible for delivery to be made on a vehicle with crane or mini-forklift which will often enable offloading onto your property. We will discuss this with you if it is a feasible option.
No, smaller items such as jointing compound or sealer will come by a standard courier service van. Some items such as base aggregates (sharp sand, cement etc) will arrive on a vehicle with crane offload.
