Help & Support Centre

The answer to your query may already be below! But if not, please chat on live chat or simply give us a call where we’ll be happy to help.

Payments & Prices

Do I have to pay extra for delivery?

In the majority of cases, delivery costs are already included in the prices you pay, so there are no additional hidden extras. The yellow zone shows the areas where delivery is already included in the prices shown on our website. Yellow Delivery...

Can I pay on delivery?

As costs are incurred from the moment your goods have been dispatched, we are unfortunately unable to offer the option to pay on delivery. We do however offer various Buy Now, Pay Later options through Klarna that mean you can postpone paying for your...

How does Trade Credit work?

Get flexible payment terms on your Paving Superstore purchase with Trade Credit - especially for trade customers We offer our trade customers an interest free deferred payment option and a simple checkout process. ...

What payments do you take; is Klarna an option?

We offer many options for paying, including all major debit and credit cards (including Amex), Paypal and Klarna. We also offer 'pay by invoice' if you would prefer to settle directly by bank transfer or by card. We can also accept cheque payments, however...

Do your prices include VAT?

Yes - all prices on our website include 20% VAT. So there are no unwelcome additional costs at checkout! For our trade customers, once logged in you will be able to toggle between VAT inclusive and exclusive prices.

Do you offer trade accounts?

Yes, we offer trade accounts! If you sign up for a trade account with Paving Superstore, you will benefit from the following: A dedicated support team - Sales and Marketing Coordinator Discounts on all products ...

Do you offer bulk discounts?

If you have a larger order to place, for example, around 10 or more packs of paving, then it's always worth contacting us for a bespoke quotation as we may be able to make a saving for you on the total price of your goods in addition to looking into ...

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Pre Purchase Questions

Will decorative aggregate vary from the picture?

With any natural product, expect to see colour variations between batches and even slight variations from our photos as the material will differ each time it is quarried. Similarly, natural stone can contain broken or misshapen pieces, however it's ...

How can I avoid colour variation with natural stone paving?

It's true that natural stone paving products will generally have more colour variation than manmade paving products and this is often the beauty highly sought after when buying a natural stone paving material. Some types of natural stone paving, for ...

Can I use paving slabs on a driveway?

Using larger slabs on a driveway is increasing in popularity and looks great, however it's important not to just use patio paving for this purpose as in most cases it will not be suitable. There is a wide choice of options in larger paving slabs available...

Do you offer split packs of paving?

Don’t need a full pack? We can often split a pack for you. With some brands of paving we only offer full packs, but with other brands, we can split packs down and offer part packs. As a guide, we can usually create split, bespoke packs with Strata, ...

Why is UKCA branded paving important?

What’s Different about Paving Sold through Paving Superstore in Comparison to Other Websites? In summary, it's all about product quality and your guarantee that it will last. All paving products sold by Paving Superstore are tested and conform to ...

Do you offer bulk discounts?

Is 18mm stone strong enough to use outside?

Many natural stone products are 18mm thickness for outdoor use and exterior porcelain paving is usually around 20mm in comparison to concrete paving slabs which are often in excess of 35mm. Does this mean the concrete option is stronger and more resilient...

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Product Questions

For timber buildings and features, what tools do I require?

As a general guide, for larger buildings and gazebos, we would recommend: Hammer Screwdriver (ideally cordless with both flat and Philips heads) Drill with 2mm drill bits Stanley knife Spirit level Tape measure Step ladder For smaller features...

Can I butt-joint sawn edge paving?

Most natural stone paving products with sawn / straight cut edges may be laid with minimal joints, however it will always be necessary to have a small gap of a minimum of 5-10mm between the paving slabs to make allowances for slight size variations between...

Expectations of natural stone paving

Natural stone paving slabs cannot be beaten with its beautiful colours and characteristics that only nature can create. The finished effect of the completed project is stunning, however if you examine each piece of stone at close range, you will see ...

What are the white, dusty marks/ scuffs on my paving surface?

When natural stone paving slabs are quarried around the world, the material is extracted from the rock face and cut to size using large industrial saws and then, often finished by hand. The quarries are dusty, dry environments and the paving is usually...

Can I seal my new paving?

It is fine to seal your new natural stone or concrete paving (porcelain does not need sealing) straight after laying the paving providing you use an impregnator sealer such as the Pavetuf range available on our website. Impregnator sealers are water-...

What's the Difference between Porcelain and Ceramic Paving?

The appearance of ceramic and porcelain paving is quite similar, however the manufacture and performance of each varies. The key differences are: Porcelain is made from a finer clay than ceramic and is fired at a hotter temperature for a longer period...

Understanding timber terminology

There are various terms and descriptions used to describe timber garden buildings and structures and it's important to understand what these mean in order to make an informed buying decision. Tongue & Groove OSB Pressure Treated Wood...

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Returns and Cancellations

I think my goods are incorrect, should I reject my delivery?

If you have the incorrect goods, it is best for us to verify this prior to the goods being offloaded from the vehicle. Please contact us whilst the driver remains on site and we will immediately investigate for you. We may need you to email...

Can I return any unused paving?

We are happy to accept back full packs of paving, but not partly used packs. We are also unable to take back split packs that have been especially packed for you as a bespoke order. It's important that you contact us to return your...

Can I return turf or sedum?

With turf and sedum that are living products in addition to split packs of paving that have been specially packed for you as a bespoke order, we are sorry, but we are unable to accept goods back. It is also not possible for orders of these items to be...

Can I return the goods if I don't like them?

With the exception of bespoke orders and split packs, we will happily accept the return of your order should you not be happy with it. This however is subject to the following conditions: The goods are returned in the same condition and...

What if my order is broken on delivery?

Firstly, don't worry! It is quite possible for a small quantity of paving pieces to be damaged upon delivery and if this represents 10% or under of your total consignment, these can easily be used for cuts. It is usual practice to build 10% ...

Am I able to cancel my order?

Yes – you can cancel your order free of charge providing the goods have not yet been dispatched. The exception to this rule would be items that are made to order for example turf or sedum which is harvested ready for delivery to you, bespoke...

How long do I have to report damages?

We strongly recommend you check your goods whilst the driver is still with you as this way he/ she will record details of the damaged goods at the time and we will be able to resolve matters for you much quicker this way. It is important that...

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Delivery

Will all goods arrive together?

In most cases, all large goods produced by the same company/ brand will arrive as one delivery and goods from different companies will arrive separately. Sometimes if you order a full pack and a split pack, these may arrive separately as the split pack...

Can you deliver to my driveway or garden?

Unless quoted otherwise, we usually offer a kerbside delivery as standard for all large and bulky items and include a tail lift offload for palletised goods such as paving or decorative stone. This means your goods will usually be left on the kerb at...

How do I open the packs of paving that have been delivered?

When the packs of paving are delivered, natural stone will be stacked vertically on edge within the crate. Open the crates from the top and NOT the sides. Remove the goods evenly from the centre of the pack to ensure the weight remains distributed across...

Do I have to pay extra for delivery?

How long does delivery take?

With most orders of paving, stone, composts, bark and rubber, delivery takes around 2-4 working days, based upon your order being placed before lunchtime on a working day. We also offer Next Day delivery, prebooked day and Saturday options on many...

Do you offer Express and Saturday deliveries?

Yes! We offer several different delivery options on most of our products to suit even the tightest of schedules! Please find below the various options, their prices and the cut-off times for ordering: Next day delivery £20.00 per...

What size of lorry is used for delivery?

Our standard delivery service for bulky items usually uses 18 tonne vehicles – about the size of a large removal lorry. The dimensions of the vehicle are approximately: L10m x W2.8m x H3.6m. If this is too large, let us know at the time of ...

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Installation Questions

How do I cut paving slabs?

It is essential to use the correct cutting blades for the type of paving you have. For concrete and natural stone paving you should use a diamond blade disc cutter and with porcelain paving, a specific porcelain blade should be used. With porcelain...

For timber buildings and features, what tools do I require?

Can I lay paving using spot bedding?

The simple answer is no! This is a very poor laying technique and not all all suitable for laying paving as the stone will absorb the pattern of the mortar bed and this will appear on the surface on the stone. It will also dry unevenly each time it rains...

How do I install wall cladding?

Porcelain and natural stone veneer wall cladding is a popular choice for those who want to add a sleek and modern look to their walls. Porcelain veneers are thin, lightweight tiles made of porcelain that are attached to the wall using an ...

Do you install garden buildings?

We do offer an installation service on many of our garden building products and this is shown on the product page when available. If not specified, all buildings and timber items require construction on site and will often need minor cutting...

Which GftK Jointing Product Should I Use?

The GftK paving joint products are reknowned as being the best in the industry for their long term performance and ease of use. This handy guide advises which product is best suited to each application, the instructions for use and video case studies...

How do I lay stone paving with tapered edges?

Many natural stone paving products have tapered edges. Always lay the stone with the smaller face downward. Although at first glance, it may appear that the tapering allows for a jointing gap, this is not the case at all and the joints would be far too...

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General Questions

Do you offer bulk discounts?

How does your Pavepoints scheme work?

Paving Superstore's loyalty points scheme, PavePoints helps you save while you spend. For every £100 you spend on products, we award you one point towards future purchases with us. As paving purchases are often high-value transactions, this means it ...

Do you take back the empty pallets and crates?

We do not have facilities to accept crates and pallets back, although our blog- How to Recycle your Pallets from your Paving Delivery provides some handy tips and ideas on how to repurpose your pallet and give back to the environment at the...

Why is UKCA branded paving important?

Are your products ethically sourced?

We only offer major brands of paving and these manufacturers all belong to the ETI (Ethical Trading Initiative) or equivalent programs. This ensures that: Employment is freely chosen Child labour will not be used Discrimination shall not be practised...

Are all products available?

We do our best to keep stock information on our website as accurate and up to date as possible and when an item is not immediately available, we offer you the option of pre-ordering enabling you to take your place in a queue for the next batch...

Can I get samples?

Yes - we can provide samples with most products and these are available on our website for ordering. Many are free of charge and others attract a small fee depending on brand. Samples of paving are usually either a small paving slab or a section of a...

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Manufacturers Guides

FEATURED Understanding Porcelain Paving

An essential read to understand the characteristics and technical terminology used to describe porcelain paving and cladding. Produced by Talasey

Brett - Paving & Block Guides

Table of Contents Essential Guide to Aftercare of your Paving Guide to Block Paving Installation Guide to Maintaining a Permeable Driveway for Commercial Settings Guide to Maintaining a Permeable Driveway for Domestic Properties Guide to Materials...

Talasey - Natural Stone & Porcelain Paving Guides

Guide to Understanding Natural Stone Paving A valuable read to understand the characteristics and considerations with all natural stone paving materials Planning & Installing Natural Stone Paving A detailed guide ...

FEATURED Installing Natural Stone Paving

A detailed guide showing how to lay natural stone paving. Specifically aimed at the Natural Paving range, but also applicable to all natural stone paving installations

FEATURED Installing Porcelain Paving

A complete and informative guide to understanding and installing porcelain paving. Specifically aimed at the Talasey Vitripiazza range, but an essential read for all porcelain installations

FEATURED Understanding Natural Stone Paving

A valuable read to understand the characteristics and considerations with all natural stone paving materials. Produced by Talasey

Strata - Paving, Tile & Flexstone Guides

Table of Contents Guide to installing Flexstone Guide to Laying Interior Tiles Guide to Laying Natural Stone Setts Guide to Maintaining Paving Paving Installation Guide Porcelain Important Information Guide to Installing Flexstone This...

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Helpful Video Guides

Understanding & Installing Porcelain Paving

How to Install Porcelain Paving - by Brett How to Lay Porcelain Paving, with Peter Paver How Porcelain Paving is Made, with Carly Cobble How Porcelain Paving is Manufactured - by Talasey How to Install Porcelain Paving - by Brett Brett...

How to Lay Block Paving Driveways

How to Lay Block Paving Driveways - by Marshalls Techniques to Follow when Laying Concrete Block Paving - by Marshalls How to Lay Concrete Slabs or Blocks on a Sand (Unbound) Surface - by Marshalls Choosing the Right Concrete Block Paving for ...

How to Lay & Point a Patio

How to Lay Paving - by Marshalls How to Lay Concrete Paving on a Sand (Unbound) Bed - by Marshalls How to Point your Patio - by Marshalls How to Use Pavetuf Jointing Compound - by Pavetuf How to Lay Paving - by Marshalls ...

What makes our Paving the Best?

A video showing what makes paving from Paving Superstore superior to many other products and guarantees you receive the best quality product.

Which GftK Jointing Product Should I Use?

How to Lay Porcelain Paving, with Peter Paver

A short video showing how to install porcelain paving on a full wet mortar bed.

Pavetuf Sealers, Cleaners and Jointing

How to Use Pavetuf Jointing Compound How to use Pavetuf Deep Cleaner How to use Pavetuf Green-Off Cleaner How to use Pavetuf Invisible Sealant How to use Pavetuf ResiPour Pour on Resin How to Use Pavetuf Jointing Compound Pavetuf Jointing...

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We'd love to help, please don't be afraid to ask! Call today: 0800 002 9910

Not convenient to speak? We offer a handy live chat service and will make sure we give you all the friendly guidance you may need.

Help & Support Centre

Do I have to pay extra for delivery?

Can I pay on delivery?

How does Trade Credit work?

What payments do you take; is Klarna an option?

Do your prices include VAT?

Do you offer trade accounts?

Do you offer bulk discounts?

Will decorative aggregate vary from the picture?

How can I avoid colour variation with natural stone paving?

Can I use paving slabs on a driveway?

Do you offer split packs of paving?

Why is UKCA branded paving important?

Do you offer bulk discounts?

Is 18mm stone strong enough to use outside?

For timber buildings and features, what tools do I require?

Can I butt-joint sawn edge paving?

Expectations of natural stone paving

What are the white, dusty marks/ scuffs on my paving surface?

Can I seal my new paving?

What's the Difference between Porcelain and Ceramic Paving?

Understanding timber terminology

I think my goods are incorrect, should I reject my delivery?

Can I return any unused paving?

Can I return turf or sedum?

Can I return the goods if I don't like them?

What if my order is broken on delivery?

Am I able to cancel my order?

How long do I have to report damages?

Will all goods arrive together?

Can you deliver to my driveway or garden?

How do I open the packs of paving that have been delivered?

Do I have to pay extra for delivery?

How long does delivery take?

Do you offer Express and Saturday deliveries?

What size of lorry is used for delivery?

How do I cut paving slabs?

For timber buildings and features, what tools do I require?

Can I lay paving using spot bedding?

How do I install wall cladding?

Do you install garden buildings?

Which GftK Jointing Product Should I Use?

How do I lay stone paving with tapered edges?

Do you offer bulk discounts?

How does your Pavepoints scheme work?

Do you take back the empty pallets and crates?

Why is UKCA branded paving important?

Are your products ethically sourced?

Are all products available?

Can I get samples?

FEATURED Understanding Porcelain Paving

Brett - Paving & Block Guides

Talasey - Natural Stone & Porcelain Paving Guides

FEATURED Installing Natural Stone Paving

FEATURED Installing Porcelain Paving

FEATURED Understanding Natural Stone Paving

Strata - Paving, Tile & Flexstone Guides

Understanding & Installing Porcelain Paving

How to Lay Block Paving Driveways

How to Lay & Point a Patio

What makes our Paving the Best?

Which GftK Jointing Product Should I Use?

How to Lay Porcelain Paving, with Peter Paver

Pavetuf Sealers, Cleaners and Jointing

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