Our standard delivery service for bulky items usually uses 18 tonne vehicles – about the size of a large removal lorry. The dimensions of the vehicle are approximately: L10m x W2.8m x H3.6m. If this is too large, let us know at the time of placing your order as we can often offer a smaller 7.5 or 10 tonne vehicle sometimes at additional cost. The dimensions of this vehicle are approximately: L7.10m x W2.4m x H3.2m.

In all cases, the vehicle must have clear access to your property and there must be no restrictions to prevent offloading.

The goods will be unloaded from the back of the lorry using a tail-lift (a platform that lowers down). The pallets are then rolled off the vehicle, therefore it is very important that the ground is level and hard such as tarmac or concrete. Grass, compacted soil and gravel are not suitable areas for unloading.

It is important to note the goods will usually be left kerb-side as the delivery company will not be able to take the large delivery vehicle onto your driveway due to the risk of damage to your property. Please be sure to advise us in advance if you foresee any problems with the delivery as there will be costly redelivery fees if the delivery company has to make a further attempt to deliver as a result of potential problems not reported in advance.

For larger orders usually in excess of 10 pallets, we may offer a delivery service with a crane or moffat (mini forklift) offload, however this is at our discretion. For further information on delivery, please refer to our delivery page.