Returns and Cancellations

If you have the incorrect goods, it is best for us to verify this prior to the goods being offloaded from the vehicle. Please contact us whilst the driver remains on site and we will immediately investigate for you. We may need you to email...

We are happy to accept back full packs of paving, but not partly used packs. We are also unable to take back split packs that have been especially packed for you as a bespoke order.   It's important that you contact us to return your...

With turf and sedum that are living products in addition to split packs of paving that have been specially packed for you as a bespoke order, we are sorry, but we are unable to accept goods back. It is also not possible for orders of these items to be...

With the exception of bespoke orders and split packs, we will happily accept the return of your order should you not be happy with it. This however is subject to the following conditions: The goods are returned in the same condition and...

Firstly, don't worry! It is quite possible for a small quantity of paving pieces to be damaged upon delivery and if this represents 10% or under of your total consignment, these can easily be used for cuts. It is usual practice to build 10% ...

Yes – you can cancel your order free of charge providing the goods have not yet been dispatched. The exception to this rule would be items that are made to order for example turf or sedum which is harvested ready for delivery to you, bespoke...

We strongly recommend you check your goods whilst the driver is still with you as this way he/ she will record details of the damaged goods at the time and we will be able to resolve matters for you much quicker this way. It is important that...